Click HERE to open the video guide. Your Reeloq is set up in 1 minute

The key specs of the REELOQ Pro at a glance:

• Weight: 110 g
• Diameter: 47 mm
• Cord: extendable Dyneema® cord, 82 cm long – locks at any position; to retract it, simply give it another firm pull
• Housing: robust polycarbonate
• Phone pouch: water-repellent Cordura® nylon outside, soft lining inside
• Load capacity: up to 0.5 kg – far more than an average smartphone requires

The two versions of the REELOQ Pro differ only in the back side. The 360° version rotates and follows your every movement – we recommend it if you want to use your phone with maximum flexibility. The strap version, on the other hand, sits firmly on the backpack strap and does not rotate.

Please note: The 360° version is not compatible with our Molle Clip.

The REELOQ Pro smartphone securing system includes:

• patented REELOQ anti-drop system with extendable cord (82 cm)
• phone pouch (max. phone size 17 cm x 9 cm)
• velcro strap for backpack mounting
• velcro strap for REELOQ Pro mounting
• smartphone adapter for any case
• large carabiner
• S-carabiner

REELOQ® is a patented Austrian innovation made exclusively from high-quality materials.

• The housing is made of robust polycarbonate and is extremely light at just 110 g.
• The high-quality Dyneema® cord (82 cm) is ultra abrasion-resistant and withstands even the toughest demands.
• The outer shell of the phone pouch is made of water-repellent Cordura® nylon, while a soft lining inside provides maximum protection for your smartphone.

The REELOQ system basically works with any smartphone – all you need is a phone case into which the adapter can be inserted (see the assembly instructions).

Please note the dimensions of the phone pouch: height 17 cm & width 9 cm. Width is the critical dimension; a few extra millimetres in height are no problem. Above 17.5 cm, the pouch may not close properly – apart from that, the Reeloq can still be used without any issues and full protection is guaranteed.

If in doubt, just quickly measure your phone!

The REELOQ PRO holds up to 0.5 kg, which is far more than required to secure an average smartphone.

If you need a securing system with a higher weight limit, we recommend the REELOQ Industry tool lanyard: to REELOQ Industry

What matters is that the phone case is closed at the bottom but has an opening at the charging port. This is where the adapter loop is threaded through. You can see this in this video from minute 2:19.

The cord mechanism of the REELOQ Pro locks at any position. To retract the cord, give it one firm pull.

If the cord does not lock or retract, please try pulling firmly at different speeds and angles. If it still does not work, please write to us at support@reeloq.com and send us a photo/video of the problem.

The smartphone adapter is placed in the phone case and threaded through the opening at the charging port. Then the cord can be connected to the adapter. You can see this in this video from minute 2:19.

Please always make sure to unlock the small S-carabiner before use. You can find instructions here.

Yes, charging your phone works without any problems, even with the adapter in place.

You can also attach the REELOQ to a belt loop, for example, using the carabiner included in the box, and keep your phone in your trouser or jacket pocket. You can also use the velcro strap for belt mounting (only compatible with the 360° version), the Alligator Clip or the Molle Clip (only compatible with the strap version).

You can find a tutorial here: REELOQ Pro 360° velcro tutorial

The maximum inner dimensions of the pouch are 19 x 15 cm including the case. The position of the camera is also crucial: the viewing window measures 7.5 x 5.5 cm – all lenses should be within this area so you can take photos and videos without any restrictions. This means all current smartphones usually fit into the POV Pouch without any problems. If you are unsure, quickly measure your phone including the case.

You can find all the details about our products – for example the POV Pouch, the Magnet Mount or our sets – directly in the product description in the shop. That is also where you will find the technical specifications and the matching instructions. If you still have a question, just write to us at support@reeloq.com.

- Austria & Germany: 1-3 business days
- Switzerland: 2-5 business days
- Italy: 3-6 business days
- France, Belgium, Netherlands: 4-6 business days
- Sweden, Slovakia, Slovenia, Spain, Czech Republic: 2-5 business days
- Norway: 4-7 business days
- All other countries: 3-8 business days

- Austria & Germany: free shipping on orders over €40, otherwise €4.90 shipping

- Switzerland: free shipping on orders over 50 CHF, otherwise 7.90 CHF shipping. Your order arrives fully customs-cleared, no additional payment required.

- Belgium, Italy, Netherlands, Poland: free shipping on orders over €45, otherwise €4.90 shipping

- Denmark, France, Luxembourg, Portugal, Sweden, Czech Republic: free shipping on orders over €50, otherwise €4.90 shipping

- Ireland: free shipping on orders over €50, otherwise €6.90 shipping

- Finland, Croatia, Slovakia, Slovenia, Spain, Hungary: free shipping on orders over €80, otherwise €4.90 shipping

- Bulgaria, Estonia, Latvia, Lithuania, Malta, Romania, Cyprus: free shipping on orders over €80, otherwise €6.90 shipping

- Norway: free shipping on orders over €50, otherwise €10 shipping

- United Kingdom: €15 shipping on orders under €50, €9.90 shipping on orders over €50

In Austria we ship with Austrian Post, in Germany with DHL, in Switzerland with Swiss Post, in France with Landmark Global and in Italy with BRT. In all other countries, delivery is handled by the respective national postal service.

As soon as your order has been shipped, you will receive an email with a shipping confirmation and a link for tracking.
Please only contact us after 8 days if your parcel has still not arrived.

Write to us as soon as possible at support@reeloq.com. If your parcel has not yet left our warehouse, a change of address is usually still possible - unfortunately, we cannot guarantee this 100%.

Please contact support@reeloq.com after the 8 standard working days have passed.

PLEASE NOTE: If you give the carrier permission to leave the parcel unattended, you acknowledge that the shipment is then considered delivered. Any liability for damage occurring after the parcel has been left is therefore excluded, and no claims for compensation are possible.

Write to us as soon as possible at support@reeloq.com. If your parcel has not yet left our warehouse, we will find a solution.

To receive an invoice without VAT for an intra-community supply, please contact our customer support before placing your order: support@reeloq.com.

We offer the following payment options:

• Cards: Visa, Mastercard, American Express, Maestro, UnionPay and Cartes Bancaires (CB) in France
• Wallets: Apple Pay, Google Pay and Shop Pay
• PayPal
• Klarna: instant bank transfer and buy on invoice (unfortunately not available for our Swiss customers)
• Local payment methods: eps (Austria), Bancontact (Belgium), iDEAL | Wero (Netherlands), BLIK and Przelewy24 (Poland), MobilePay (Denmark & Finland)

You can find the best offers and all valid discount codes here: REELOQ discount codes.

Your invoice is automatically sent to the email address provided at checkout. For any further requests, please contact support@reeloq.com.

Your return is always refunded via the payment method you chose at checkout.

The cord mechanism of the REELOQ Pro locks at any position. To retract the cord, give it another firm pull. Try pulling firmly at different speeds and angles – be sure to try several times.

If this does not work, please send us a video of the problem (support@reeloq.com).

Please contact support@reeloq.com and send us photos or a video of the problem.

Please contact support@reeloq.com and send us photos of the damage.

You can return your order to us within 100 days. Please note that you bear the shipping costs. If you send the parcel to us “cash on delivery”, we reserve the right to charge you for the costs we incur. (The enclosed slip is not a return label!)

How it works:

1. Pack the (unused) Reeloqs

2. Send the parcel to the following address:
REELOQ GmbH
#xxxxx (your order number)
Brockmanngasse 6
8010 Graz
Austria

Please also include your order number so we can reliably match the parcel. (you can find it in your order confirmation email) → Keep the postal receipt until your return has been fully processed. We recommend sending the parcel with tracking.

3. We will refund the purchase price as soon as your parcel has arrived and your return has been processed. Please allow us a few days for this.

Please note our cancellation policy.

PLEASE NOTE: Returns must be sent to the address above. If returns are sent to a different address, we will charge you €3 for the return processing.

Yes, but only with a return label from us. Please contact us by email: support@reeloq.com.

For returns from Switzerland we charge 11 CHF. (The amount is deducted from the refund.)

If you send your parcel without our return label, we are entitled to charge you for any customs costs or similar.

If you have purchased several products, you can of course return individual products. Please note our cancellation policy. Unfortunately, individual parts of a product cannot be returned.