Click HERE to get to the video tutorial

The scope of delivery is:

- Patented REELOQ antidrop system
- Smartphone pouch (max. mobile phone measurements 16x9 cm)
- Clip for backpack mounting
- Velcro
- Smartphone adapter
- Large carabiner

REELOQ® is an Austrian and patented innovation, which is made of high quality materials only.

- The case is made of robust polycarbonate and is extremely light, weighing only 137g.
- The rope is 63cm long, and made of high-quality Dyneema®.
- The outer part of the phone pouch is made of water-repellent Cordura® nylon. On the inside, a soft lining provides maximum protection.

The REELOQ system works with any smartphone - you just need a phone case into which the adapter can be inserted. (see mounting instructions↑).

Please note the max. dimensions of the phone pouch: 16 x 9 cm.
The width is the "critical size", for the height a few millimeters more are no problem. Closing the smartphone pouch does not work perfectly for phones bigger than 16,5 cm. Apart from that, the REELOQ can be used without any problems and the protection is fully given.

APPLE: all models

ASUS:Zenfone 4, Zenfone 5, Zenfone , Zenfone 8, Zenfone 9

FAIRPHONE: all models

GIGASET: GS290, GS5, GS5 Lite, GS4

GOOGLE:Pixel 2, Pixel 3, Pixel 3a, Pixel 3XL, Pixel 4, Pixel 4a, Pixel 4 XL, Pixel 5, Pixel 5a, Pixel 6, Pixel 6a, Pixel 6 Pro, Pixel 7, Pixel 7a, Pixel 7 Pro

HONOR: 70, X8, Magic 4

HUAWEI:Nova 8i, Nova 9, Nova 9SE, Nova 10, Nova 10SE, Nova Y61, Nova Y90, P30, P30 Pro, P30 Lite, P40, P40 Pro, P40 Lite, P50 Pro, Mate 40 Pro, Mate 50 Pro

MOTOROLA: One Hyper, Moto G13, Moto G22, Moto G31, Moto G42, Moto G50, Moto G52, Moto G62, Moto G72, Moto G82, Moto E22, Moto E32S, Moto E40, Edge 20, Edge 30, Edge 30 Neo, Edge 30 Ultra

NOKIA:X30, G11, G21

ONEPLUS:6, 7, 7 Pro, 7T, 8, 8T, 9, 9 Pro, 10T, 10 Pro, 11, Nord CE 2, Nord CE 2 Lite, Nord 2, Nord 2T

OPPO:A16, Reno 8, Reno 8 Lite, Reno 8 Pro, Find X2, Find X3 Neo, Find X3 Lite, Find X3 Pro, Find X5, Find X5 Lite, Find X5 Pro

REALME:C31, C35, C21Y, GT2, GT2 Pro, 9, 9 Pro+

SAMSUNG:A5, A6, A7, A8, A9, A10, A13, A33, A40, A42, A51, A52, A53, A72, A04S, S10, S10E, S20, S20 FE, S20 +, S21, S21 FE, S21 +, S21 Ultra, S22, S22 +, S22 Ultra, S23, S23 +, S23 Ultra, M51, M52, M53, Note 8, Note 9, Note 10, Note 10+, Note 20, Note 20 Ultra

SONY:Xperia 1 iii, Xperia 1 iv, Xperia 5, Xperia 5 ii, Xperia 5 iii, Xperia 5 iv, Xperia 10, Xperia 10 ii, Xperia 10 iii, Xperia 10 iv, Xperia L4

VIVO:V21, V23, X60 Pro, X80 Pro, X80 Lite, Y01, Y16, Y21, Y21S, Y22S, Y33S, Y35, Y52, Y72, Y76

XIAOMI:Redmi 9A, Redmi 9C, Redmi 9T, Redmi Note 9, Redmi 10, Redmi Redmi 10A, Redmi Note 10, Redmi Note 10 Pro, Redmi Note 10 Lite, Redmi Note 11, Redmi Note 11 Pro, Redmi Note 11S, Mi 10, Mi 10 Pro, Mi 10 Lite, Mi 10 Ultra, Mi 11, Mi 11 Pro, Mi 11 Lite, Mi 11 Ultra, Mi 11i, 11T, 11T Pro, 12, 12T, 12T Pro, 12X, 12 Lite, 12 Pro, 13, 13 Pro, 13 Lite

ZTE:Axon 30 Ultra, Axon 40 Ultra, Axon 40 Pro, Blade 10, Blade A31, Blade A31 Lite, Blade A32, Blade A52, Blade A52 Lite, Blade A72, Blade V40S

Your phone is not on that list? Contact us: support@reeloq.com.

It is important that the mobile phone case is closed at the bottom, but there should be an opening at the charging socket. The loop of the adapter is threaded through here. In this video you can see this at minute 0:13.

The cable pull only locks when the rope is fully extended. To retract the rope, you also have to pull it once.

If the cable pull does not lock, please try to pull the rope strongly at different speeds and angles. If the cable pull still does not work, please send us an email to support@reeloq.com and ideally send us a photo/video of the problem - thank you!

The rope is 63cm long.

The smartphone adapter is inserted into the mobile phone case and threaded through the opening by the charging socket. The rope can then be connected to the adapter. In this video you can see this at minute 0:13.

This is usually possible. If not, you can just take the adapter out of the phone case to charge the phone and insert it again afterwards.

You can mount the REELOQ with the included carabiner on your belt loop and put the phone in the pocket of your jacket or trousers. You can see this alternative in this video at minute 0:42.

Shipping usually takes about 2-5 working days.

-Austria: free shipping for orders over 80€, 1.90€ shipping costs for orders over 30€, otherwise 4.90€ shipping costs

-Germany & Luxembourg: free shipping for orders over 80€, 1.90€ shipping costs for orders over 30€, otherwise 5.90€ shipping costs

-Switzerland: 3 CHF shipping costs for orders over 80 CHF, 4 CHF shipping costs for orders over 30 CHF, otherwise 8 CHF shipping costs

-Belgium, Czech Republic, Croatia, Denmark, Finland, France, Hungary, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden: 4,90€ shipping costs, free shipping for orders over 80€ 

-Bulgaria, Cyprus, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Romania: 6,90€ shipping costs, free shipping for orders over 80€

Our partners are the Austrian Postal Service, DHL and the resp. national postal services.

As soon as your order is being shipped, you will receive an email with a shipping confirmation and a tracking link. Please only contact us if you haven't received your order after 5 working days.

If you can't track your package with this number, try again later, as the parcel service may take up to 2 days to activate it. Your order is already on its way at the time of activation.

Please contact us as soon as possible (support@reeloq.com). If your order hasn't been shipped yet, changing the shipping address is usually possible - but we can't guarantee that it will always be possible.

Please contact us at support@reeloq.com. (Please only do so after 5 working days have passed.)

When you issue a drop-off authorisation to the shipping service provider, you acknowledge that the shipment is thus deemed to have been delivered. Liability for damage that occurs after delivery is therefore excluded. Furthermore, a claim for damages is not possible and we cannot refund you any money if you did not receive the parcel.

Please contact us as soon as possible (support@reeloq.com). If your order hasn't been shipped yet, we'll try to find a solution for you.

We offer the following payment options:

- Credit card
- PayPal
- Instant Bank Transfer (Klarna or eps) (Not available for Swiss customers.)
- Purchase on account (Klarna) (Not available for Swiss customers.)

Your invoice is sent automatically to your email address. If you need further assistance, contact us at support@reeloq.com.

Returns are always refunded using the same payment option you used when ordering.

The cable pull only locks when the rope is fully extended. To retract the rope, you also have to pull it once. If the cable pull does not lock, please try to pull the rope strongly at different speeds and angles.

If the cable pull still does not work, please send us an email to support@reeloq.com and make sure to attach us a photo/video of the problem - thank you!

Please contact us at support@reeloq.com and make sure to attach photos or videos.

Please contact us at support@reeloq.com and make sure to attach photos or videos.

You can return your order within 30 days. Please note that you are responsible for the shipping costs.
If you send the package "cash on delivery" to us, remember that we are entitled to charge you with the costs we may incur.

This is how it works:
1. Pack the (unused) Reeloqs

2. Send the package to the following address

REELOQ Ltd.
#xxxxx (your order number)
Schörgelgasse 27/2
8010 Graz
Austria

Please include your order number, so that we can reliably assign the package. (you will find it in the order confirmation email).

→ Please keep the receipt until the return has been processed. 

3. We will refund the purchase price as soon as your package has arrived & your return has been processed. Please note that this can take a few days.

Please note our right of withdrawal.

Returns have to be sent to the address mentioned above. If you send your return to a different address (e.g. one of our warehouses), we will have to deduct 3€ from your refund.

Yes, but only with a shipping label from us. Please contact us at support@reeloq.com.

Returns from Switzerland cost 11 CHF. (The amount will be deducted from your refund.)

If you do not use our label, we are entitled to charge you with any customs charges we may incur.

If you've bought multiple products, you can return single products. Please note our right of withdrawal. Single parts of a product can not be returned.